UK delivery
FREE standard UK delivery on every order for our first 30 days from official launch, with no minimum spend. After the launch offer ends, standard UK delivery will be £2.49 per order, or free when your clothing subtotal is over £75. Delivery is calculated for the whole basket, not separately for each item. The final delivery price is confirmed before payment.
Our website is live and the collection can be browsed, but secure checkout is still being prepared. No paid orders can be placed yet. We will show confirmed delivery destinations, fulfilment estimates and the full order total before accepting payment.
Products are produced to order. Dispatch and arrival times will be estimates rather than guaranteed dates unless we expressly agree otherwise.
Returns & cancellation
Changed your mind? For standard JL Clothing designs purchased online, you can normally cancel within 14 days after receiving your goods, without giving a reason. Please email support@jlclothing.co.uk within that period. You then have a further 14 days to send the goods back.
We will provide return instructions and a return address when you contact us. For a change-of-mind return, you normally pay the direct return postage cost. Please keep proof of posting; you are responsible for reasonable care of the goods while inspecting them.
We will refund eligible returns, including the basic outbound delivery charge where applicable, within 14 days after receiving the goods back or receiving evidence that they have been sent back, whichever is earlier. We may make a lawful deduction if the goods have been handled beyond what is necessary to inspect them.
Faulty, damaged or incorrect items: Please contact us with your order details and photos where possible. Your statutory rights under UK consumer law are unaffected. We will cover reasonable return costs where legally required and arrange an appropriate remedy.
Personalised items: Goods clearly personalised to your individual specifications may be exempt from the usual change-of-mind cancellation right. Our standard JL-branded range is not automatically exempt just because it is printed or embroidered to order.
